FAQ

You can apply on your own or together with friends through our online registration and payment system. For the TIYB Elite Open division, you can contact us via Line to apply with a team, or directly join one of our partner club teams.

We offer online payment and accept Apple Pay and Line Pay. Supported credit cards include those issued by international card networks such as Visa, Mastercard, and JCB, and XBL does not charge any additional platform transaction fee. Installment payments are available with credit cards from our partner banks, E.SUN Bank and Taishin Bank. The league cannot accept cash or wire transfer payments. We apologize for any inconvenience.

After confirming your order and completing the payment, XBL will send a confirmation email to your email address. If you do not receive the email, we recommend checking your spam folder, as sometimes XBL's messages may be mistakenly marked as spam. To prevent this, consider removing our emails from your spam folder. If you still haven't received the email, please contact us via Line.

To request a refund of the season registration fee, the deadline for a full refund is one week before the season starts. After the deadline, if you provide third-party proof of injury or relocation from the Greater Taipei area, the league will retain the funds and issue a full refund after the season officially ends. For withdrawals for any other reason, since they seriously affect the rights of other participants, 30% of the registration fee can be refunded if you apply at least 10 days before the start date; no refund is available once the event has started.

During the event, if there are serious violations, the organizers will carefully assess and impose a period of suspension (suspension from play) on the player. After the disciplinary period ends, if the player is willing to try again, they can apply again (resumption of play) based on assessments by the player and relevant parties, with coaching assistance to evaluate improvements.

You can register for free with your email. Visit xbl.tw and click "Log in / Sign up" at the top right of the header (on a tablet, tap "Menu" and then "Log in / Sign up"; on a phone, tap "Account" in the bottom bar). Enter your email in the "Email or mobile number" field and click "Continue", then enter the 6-digit verification code sent to your inbox. Next, set your name and a password, agree to the Terms of Service and Privacy Policy, and click "Create account" to finish. A mobile number can only be used to log in to an existing account, not to create a new one. * If you haven't received the verification code email, we recommend checking your spam folder, as XBL's messages may sometimes be mistaken for spam. To prevent this, consider removing our emails from your spam folder. If you still haven't received the email, please contact us via Line.

When applying for courses or competitions on this platform, please accurately provide the player's name, date of birth, and ID number so that XBL can verify event identity and check players. The company will fulfill its responsibility to keep this information confidential. For more details, please refer to our Privacy Policy.

When applying for courses or competitions on this platform, please provide accurate contact information for the player's contact person. This information is used for XBL announcements and emergency contacts. The company will fulfill its responsibility to keep this information confidential. For more details, please refer to our Privacy Policy.